Frequently Asked Questions

Everything you need to know about electric bikes.

If you are new to the world of electric bikes, these questions and answers may be just what you need to try and understand all the benefits. You can also check out our Why an Electric Bikes page. If you still can’t find what you want to know then please call us as we will be happy to put your mind at rest!

Q. Do I need to wear a crash helmet when I ride my Electric Bike?

Although it’s not a legal requirement we would strongly recommend that you wear a helmet when riding your electric bike.

Q. Do I need to register with the DVLA or get road tax?

No. As long as your bike conforms to EN15194 it is considered by law to be a standard pedal bicycle.

Q. What servicing will my Electric Bike require?

We recommend that you have you bike serviced once a year or every 2000 miles, more if you are riding it a lot or commuting to work every day.

Q. Is my Electric Bike road legal?

Yes, all our electric bikes are fully CE and EN15194 approved.

Q. Can I ride my electric bike outside the UK?

Yes, however, you must ensure that the bike complies with the regulations enforced by the country you intend to ride it in.

Q. Does pedalling my bike recharge the battery?

Not normally, but pedalling will help conserve power in the battery. Some bike models do recharge on braking.

Q. Where do I find my bike frame number?

It is normaly on the front of the frame (the headstock) or under the crank (where the peddles go through the frame).  If you cannot find the frame number please call us and we will assist you.

Q. Will my Electric Bike need an MOT?

No, your electric bike does not need an MOT.

Q. Do I need insurance to ride my Electric Bike?

Although it is not a legal requirement for your electric bike, we normally recommend that you purchase appropriate cycle insurance.

Q. Does my Electric Bike come with a warranty?

When you buy a bike from us you can be sure that will come with a dependable warranty for the frame, the battery, electrics and all other parts, with the exception of brake blocks/pads, tyres, lights and cables etc. The exact details of the warranty will depend on the make of the bike, for more information please feel free to call or discuss with one of our team in store.
Please note: Normally the Warranty is not transferable.

Q. How do I recharge my Electric Bike?

Your electric bike comes with a charger that simply plugs into any standard UK mains outlet. A full charge will take 2-6 hours, depending in the model. There are some cities that are installing ‘Park and Charge’ points where you can as the name suggests park and charge your electric bike. It is advisable to charge your battery up once every 2 months even when you are not using it and store it at least 80% charged.

Q. What is the lifespan of my Electric Bike battery?

The life of your electric bike battery varies depending on how much you use it. Normally we would expect a well maintained battery to good for at least 3 years and normally you will be looking to change it at 4 to 5 years. Batteries should be charged every eight weeks even when the bike has not been used. Never leave your battery fully uncharged for more then a day.

Q. Do I get a warning when my battery needs recharging?

All our electric bike has a battery level indicator. Normally when the battery level indicator shows one light or one bar on the LCD the battery will need recharging.

Q. How much will it cost to charge my Electric Bike?

A full re-charge can cost up to 25p but normally when just topping it up it will be much less, just a matter of pence depending on the capacity of your battery.

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